Find answers to common questions about our platform
General Questions
OurHouseHelp is a platform that connects clients with trusted live-in, live-out, and skilled workers for domestic and support services.
Simply browse the available categories, view worker profiles, and click “Get a Service” to connect. Clients and workers handle arrangements independently.
No. All verification, agreements, and background checks are handled by clients. The platform only connects parties.
Workers available include house helps, nannies, cooks, cleaners, artisans, and other skilled service providers.
Signing up is free. However, clients and staff may agree on compensation privately. OurHouseHelp does not handle payments.
OurHouseHelp is accessible nationwide, but availability of workers may vary by location. Use the search tool to check available services in your area.
No. Workers are independent individuals. OurHouseHelp only connects clients with potential workers.
Yes. You can report any inappropriate behavior or issues via the contact or report section of the platform.
Use the “Forgot Password” option on the login page to reset your password via email.
Yes. Log in and go to your dashboard to update your profile details, photos, or guarantors.
Contact support through the platform with your account details and request deactivation or deletion.
Yes. We prioritize user privacy and data security. Information is only shared when necessary for service connection.
For Clients
We strongly recommend verifying every worker with at least two guarantors and conducting your own background checks before engagement.
Yes. Once you connect, you can schedule interviews (online or in-person) before making a decision.
Yes. You can agree on a trial period directly with the worker. All terms must be clearly discussed between both parties.
OurHouseHelp does not manage workers' contracts. We advise having a written agreement with your terms to handle such cases.
Yes, you're free to search for another worker at any time using the platform.
While not required, we highly recommend having a clear agreement in writing between you and the worker.
For Workers
Visit the registration page, choose your category (live-in, live-out, or skilled), and complete the profile with your experience and guarantors.
No. Registration on the platform is free. You only need a verified profile to increase your chances of getting connected.
Skilled and live-out workers can offer their services to multiple clients. Live-in workers typically work with one client at a time.
Ensure your profile is complete, add a professional photo, list your experiences, and include reliable guarantor information.
Wait patiently or try again later. Clients are not obligated to respond, but polite follow-ups are encouraged.
Skilled Workers
A skilled worker is anyone who offers specialized services such as cooking, cleaning, babysitting, electrical work, plumbing, tailoring, hairdressing, tutoring, or any hands-on service that requires experience or training.
Go to the registration page, select the “Skilled Worker” category, and complete your profile with your details, service offered, experience, and two guarantors.
No. It’s free to register and create a profile. You only need to keep your profile active and accurate.
Yes. Skilled workers can work with multiple clients as long as the work schedules do not conflict.
You can list any domestic or home-related service such as cleaning, child care, electrical repairs, plumbing, hairdressing, cooking, tailoring, or tutoring.
Yes. Once logged in, you can edit your profile at any time to update your skills, services, or availability.
Clients use the search feature to find skilled workers based on location and services. A complete profile increases your visibility and chances of being selected.
Have a professional photo, describe your experience clearly, include guarantor details, and respond promptly to client messages. Positive client feedback also boosts credibility.
No. You are an independent service provider. OurHouseHelp only provides a platform for connection; you manage your own work agreements with clients.
All agreements are between you and the client. It is important to discuss terms clearly before starting any work. Written agreements or upfront payment arrangements are recommended.